SHIPPING INFORMATION|SHOP POLICIES|JEWELRY CARE|OTHER FREQUENTLY ASKED QUESTIONS

Shipping Information

When will my order ship?
All orders are made by hand to order, so depending on the size of the order, lead times can take about 2-3 weeks. Delays in lead time and shipping times will be expected during the Holiday season.  

Do you ship internationally? How much does it cost?
Yes, we ship to most countries. International shipping generally takes 2-3 weeks to arrive for first class mail
*Due to frequent requests, prices are NOT printed on packing slips for our international orders.

How long will it take for my order to arrive after shipment?
All items are made by hand to order, so please keep in mind that orders take 1 to 5 business days to create before shipment.
First class packages within the United States take 3-5 business days for arrival, and international packages take business 2-3 weeks(or longer- depending on your country's customs inspection). Priority Mail within the United States takes 2-3 business days, and International Priority Mail takes 6-10 business days. Express mail take 1-3 business days in the United States, and International Express can take 3-5 business days.

Where is my order?
Please use the tracking number provided in the shipping notification email sent through stamps.com. USPS.com has a tracking page here. For international orders, your package may be held in your customs office for inspection, which can result in 4 weeks-4 months of delay. Contact your local post office with the tracking/customs number so that they can provide you with release information. For orders in the US, delay could be a result of a problem with your address provided, a forwarding on your mailing address, or your local post office could be holding for pick up. If the tracking information seems to have stopped after a certain date, please contact your local post office with the tracking number.

Shop Policies

What is the minimum order for wholesale purchasing?
We have a minimum of $150 for wholesale orders.

What kinds of payment do you accept?
We accept all major credit cards, debit cards, and also PayPal.

What is your return policy?
If for any reason you are unsatisfied with your order(in full or partial), you may return it within 15 days of purchase(international orders extended to 3 weeks) for a refund(minus shipping costs) or exchange. You will be responsible for the costs of return shipping.
If any merchandise arrives damaged, please contact us right away.

Do you offer drop shipping?
Unfortunately, at this time, we do not offer drop shipping.

Jewelry Care

Here are some tips to pass on to your customers to help you keep their Enchanted Leaves jewelry looking beautiful:

  • Always remove jewelry before you shower, swim, or go to bed

  • Lotions, perfumes, bug sprays, and sunscreen will damage ceramic and wooden jewelry, and will tarnish metal jewelry. Be sure to remove jewelry before applying any of these

  • To help prevent natural tarnishing, store all sterling sliver(solid or plated) and copper pieces in a plastic bag when not in use. All Enchanted Leaves jewelry is packaged individually in anti tarnish bags

  • To remove natural tarnishing, use a jewelry polishing cloth (found on our shop, or at most jewelry and department stores) to gently clean and brighten jewelry. You can also use polishing liquid on the cloth. Click here for more information on tarnishing

  • To prevent patina on copper jewelry, do not allow the piece to get wet. If this happens, make sure to dry it immediately

Frequently Asked Questions

Why can't I view the prices?
Enchanted Leaves Wholesale is available to valid resellers only. You must register for an account with us before you can view prices and check out. All applicants are screened for approval. You must be a business that either sells in a brick and mortar store, online shop, a vendor at festivals/shows, or a distributor. A tax ID is required for US applicants.
If you are an individual that is looking to purchase our jewelry singly, and not for resell, please visit our retail shop at: http://www.EnchantedLeaves.com
This site is open to the public, and no account is necessary for checkout.


What does the size selection "Mixed Sizes" mean?
For this option, we will create the necklaces for that item at a range of 16"- 20" chain lengths. This is helpful for when you are ordering multiples of a single item and wish to have a variety of lengths instead of all one size.
If you choose this length option and only have a quantity of one item- then we will assume it was selected by mistake, and the necklace will be made at the average/common 18" size.

Who is behind Enchanted Leaves?
We are husband and wife team: Aaron and Nedda Szylewicz. You can read more about our business and our story on our About Us page.


Where is Enchanted Leaves located?

We are located in beautiful Thousand Oaks, California. You can see our jewelry in person at any of our shows(typically we do a few shows a season).


Are your product photos open for your customers to use for their online store or print catalog?
Yes, all of our photos are available for you to use online. If higher resolution photos are needed for print purposes, please contact us.


How long are your necklaces?
They are available in a range of 16", 18", and 20" size chains. (40.64 cm, 45.72 cm, 50.8 cm, and 55.88 cm). You can choose a specific size for the necklaces, or if you are ordering more than one of a specific design, you can choose to have an assortment of sizes.


Our customers have allergies to nickel, or certain metals. Is your jewelry safe to wear?
We have done our best to only source materials that are stated as nickel and lead free with RoHS certifications. If your customers experience an allergic reaction to any item, please contact us right away. 

 

Are your necklaces right-handed or left-handed?
Single-sided necklaces are made with the clasp on the right side of the chain- if you are in need of left handed necklaces, please let us know during checkout, and the clasp will be attached to the left side.

 

Who designed your website's logo? 
Enchanted Leaves jewelry designer/owner Nedda Szylewicz designed all graphics for Enchanted Leaves on the web and printed materials(business cards, stamp logo, letterhead, etc). You can see more of her illustrations and artwork on her portfolio site, www.Heart-String.com. She is currently overwhelmed with her jewelry business, and is no longer available for art/design commissions. 




More questions? Please send us a message through our Contact page

 
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